Very nice rooms and great service
Never deal with this company! Being a reward member gets you nothing! Booked a room as rewards member that gives you lowest rate and had to cancel (3 weeks ahead of event). Then they charge you in full for the room and will not refund your money once cancelled. You only have 24 hours to cancel a room or you still have to pay whole amount! Nice business practices! So I called customer service and after an hour they told me it is the Marriott Decatur Forsyth that has to issue refund. They said there is nothing they can do..You all should be ashamed of yourself for taking money like this...
Worst customer service I have ever dealt with. On hold times are ridiculous and the manager very unhelpful. I also notice only the positive reviews get a response. Never. Again.
Nice clean hotel. Looks pretty new as well. Friendly helpful staff while I was there and it's in a pretty good area. Everything went well during this stay.
Pros: Clean room, and friendly service. Plenty to choose from at breakfast. Cons: The HVAC system was unsually loud and the bedroom light switch did nothing, had to switch the lamps manually. Just minor things though, I would stay here again.
Residence Inn By Marriott Decatur Forsyth is a US Lodging based in Forsyth, Illinois. Residence Inn By Marriott Decatur Forsyth is located at 230 Lucile Ave, Forsyth, IL 62535, USA.
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